Frequently Asked Questions
Why is it suggested that I burn the candle for only 4 hours at a time?
If you burn your candle for more than 4 hours in one sitting, you run the risk of your flame becoming very large and unstable. It could bend over and touch the side of the container, and you will also burn through your candle much faster. For safety reasons, and to extend your candle life, you should only burn your candle for a maximum of 4 hours at at time.
What is tunneling?
Tunneling is where your candle burns down the center instead of burning to the edge of the container. If your candle tunnels, you will reduce your overall burn time and you also won't be maximizing your fragrance throw. To prevent this from happening, follow the instructions listed in the candle care section above.
What are the darker spots or bubbles on the outside of my candle?
When a candle cools, wax can pull away from the side of the vessel. What you're seeing is called a "wet spot". They can occur during the creation of the candle, or if the candle gets cold. The good news is that wet spots will not affect your candle performance in any way. Additives can be used to improve jar adhesion, but we believe in using the least amount of ingredients possible to create candles that you know and love! Just wax, fragrance, and wicks!
Are your candles clean burning?
Yes they are! Soy wax produces little to no soot, unlike paraffin wax. The cotton & paper fibre wicks also burn very clean as long as they are trimmed before each use!
Are your candles Phthalate free?
Absolutely! Our candles are made with high-quality fragrance oils that are phthalate free, paraben free, and petroleum free.
Does candle size matter when it comes to different sized rooms?
The diameter of your candle will directly affect how strong its fragrance throw will be. Smaller candles are meant for bedrooms and bathrooms, while large 3 wick candles are meant for big, wide-open areas. For our 7 ounce candles, they will perform best in a smaller room. If you have them in a bigger area, such as your main floor, the scent will be very subtle.
Why are my candles turning yellow?
We do not add UV inhibitors to our candles, or any other unnecessary chemicals. If the candle is exposed to direct or indirect light, your candle may turn yellow or darken. We suggest storing your candle in a cool, dark place to keep it white. If your candle does discolor, it does not affect the burn or quality at all!